Real recoveries carried out at the lab, sorted by media type. Data verified before payment.
Complex
Seagate ST2000LM007 2 TB — clicking noise
The problem
A 2 TB Seagate ST2000LM007 that started clicking and was no longer detected. Abnormal noise on power-up, urgent recovery.
The intervention
Opened in an ISO 5 cleanroom, head stack replaced with a compatible donor set, then platters imaged and data extracted on a PC-3000 bench.
Simple
Recovering a SanDisk Extreme SSD — Damaged HFS+ Partition
The problem
An architect from Venice brought us a SanDisk Extreme SSD whose partition had become inaccessible. An initial attempt at recovery using TestDisk had made the situation worse: the tool had written corrupted data to the first partition, making it difficult to access the original files.
The intervention
Before performing any operations, we created a bit-by-bit (sector-by-sector) copy of the entire disk so that we could work exclusively on the image and preserve the original media. Analyzing this image allowed us to locate the actual starting point of the HFS+ partition and reconstruct its structure.
Complex
Synology DS920+ NAS — 2 of 4 disks dead
The problem
A Synology DS920+ NAS (RAID 5, 4×4 TB) with two of its four disks failed: the volume no longer mounted and the data was inaccessible. A RAID 5 normally survives only a single disk failure.
The intervention
Imaging of both failed disks, analysis of the failure chronology (to identify the last active disk), virtual reconstruction of the RAID 5, then extraction of all the data.
Complex
iPhone 12 Pro screen broken, corroded - data saved
The problem
256GB iPhone 12 Pro with corrosion-damaged motherboard, broken screen, phone wouldn't turn on. Photos and personal data to be recovered.
The intervention
Corrosion cleaning, motherboard repair (micro-soldering) and screen replacement, then data extraction from the phone.
Technical
Western Digital WD40NDZW not detected via USB
The problem
The external hard drive was no longer recognized by the computer and emitted faint clicking sounds.
The intervention
We converted the USB interface to SATA and unlocked the ROM using PC-3000. A head map was created to extract data first via the healthy heads, then via the failing head.
Technical
QNAP Data Recovery: RAID 5 Crash (Double Disk Failure) – 4 TB Successfully Restored via PC-3000
The problem
RAID 5: First disk failure. When rebuilding after its replacement, a second disk failed, resulting in a total crash and the loss of the volume.
The intervention
Cloned all disks and identified the configuration. A virtual array was assembled using PC-3000 RAID Edition, restoring bad sectors from parity data.
Complex
Express recovery in 4 hours on 5TB Seagate
The problem
A 5TB Seagate hard drive was making an abnormal noise, indicating a head crash. The company contacted us urgently on a Saturday, without an appointment.
The intervention
Head stack replacement in a cleanroom, followed by reading and extracting the data to a healthy drive. The intervention was carried out the same day, with no extra charge for the weekend.
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