LaCie d2 Professional 8 TB Not Recognized After a Fall
Failure : An 8 TB LaCie d2 Professional external enclosure with a USB-C connection was no longer recognized by the computer after being dropped, and a slight abnormal noise was coming from the drive. The LaCie d2 Professional houses an 8 TB Seagate IronWolf Pro ST8000NT001 hard drive, which no longer allowed access to its data via the USB port. The customer had dropped the device. No backup was available.
Work done : The diagnosis required removing the Seagate hard drive from its LaCie enclosure. On the printed circuit board (PCB), the ROM memory was spread across two separate chips: these were read using a programmer, then imported into the PC-3000 system and reconstructed into a single ROM image. Using the PC-3000 Portable Pro, the drive was then configured for head-by-head reading, with each read head processed separately to preserve data integrity.
Result : 99.9% of the data was successfully recovered within three days. The files were verified before being returned to the client.