Mail-in data recovery
Secure, tracked, straight to a real lab in Brussels – no middlemen
Generate my shipping sheet ↓Fill in the form and you immediately get a case number, a summary e-mail and a printable sheet (address label to stick on the box + a case sheet to place inside). Your device is handled on site, in our Brussels laboratory — never sent abroad. Free diagnosis within 24–48 h of receipt, fixed price, and you only pay if we succeed.
How it works
Your details and the type of device. You get a case number instantly.
Automatic download: an address label to stick on + a case sheet to place inside the box.
Rigid box, protective foam, tracked and insured parcel via bpost.
As soon as it arrives, we diagnose your device and get back to you with a fixed price.
Your drive arrives at a real laboratory — not at a middleman’s
In Belgium, many “data recovery services” are collection points: your drive is forwarded to a lab in the Netherlands or France, adding a middleman margin and days of transit. Here, the shipping address is the laboratory itself: your parcel is opened by the engineer who performs the recovery.
- Independent laboratory in Schaerbeek — the only physical data recovery lab in Brussels.
- A single engineer handles your case, from opening the parcel to returning your data.
- Your device never leaves Belgium.
- No drop-off points or relays: the shortest route between you and the clean bench.
How to pack your device
- Send only the storage device — no charger, cable, power supply or other accessory.
- External USB hard drive: leave the disk in its enclosure and send it complete — the USB electronics may be needed (hardware encryption).
- A rigid cardboard box — never just a padded envelope on its own: it offers zero crush protection on sorting belts.
- Surround the device with foam, bubble wrap or polystyrene (2–3 cm on every side).
- An anti-static bag if you have one, especially for a bare drive or an SSD.
- Do not power on a noisy drive, do not open it, do not tap it.
- Place the printed case sheet inside the box, with your case number.
- Ship as a tracked, insured parcel and keep your proof of postage.
Create and pay for your label online, or drop the parcel at a Post Point.
- Open parcel.bpost.be and choose “Send a parcel”.
- Enter the weight, then the destination address below.
- Pay online, print the label (or at a Post Point) and drop off the parcel. Choose a tracked option.
Generate my sheet
They recovered their data
What happens to your parcel after it arrives?
Your parcel is photographed on arrival, before and after opening. The device and its serial number are linked to your case number; intake and the lab are under video surveillance.
The engineer diagnoses the device within 24–48 working hours and sends you a fixed price. No work starts without your written approval.
All work — including opening the drive at the laminar flow bench — happens in our Brussels lab. Before any payment, you verify the result: at the lab, by video call, or via the list of recovered files.
Your data is shipped back as a tracked, insured parcel. Our working copy is deleted after your confirmation — deletion attestation on request.
How do you get your data back?
Your data is delivered on an external drive you provide, or on a new one (optional). Free encryption on request — the password is sent to you separately. Tracked, insured return shipping is included when the recovery succeeds. If the recovery fails or you decline the quote, you pay nothing: you choose between return shipping (actual bpost cost), free pickup at the lab, or free secure destruction.
How much does mail-in data recovery cost?
The price is the same whether you drop off your device or mail it in, and urgent cases cost no extra: they are simply treated first, with no surcharge. As a guide (excl. VAT, confirmed after the free diagnostic): logical recovery from €270, mechanical failure with clean-bench opening €600–870, SSD from €360. Fixed price after diagnosis — never billed “by the weight of your data”.
Mail-in questions
Is it safe to mail a hard drive?
Yes. A drive that has already failed travels well if it is immobilised in a rigid box with 2–3 cm of padding on every side. The real danger to your data is not the trip, but repeatedly powering the device back on. Ship it as a tracked, insured parcel and keep your proof of postage; we confirm receipt by e-mail.
What happens if the recovery fails?
You pay nothing: the diagnostic is free and our principle is “No Cure, No Pay”. You then choose between return shipping (actual cost), free pickup at the lab, or free secure destruction.
How long does it take?
Diagnosis within 24–48 working hours of receiving the parcel. Recovery depends on the failure: from a few days for a logical case to two to three weeks if donor parts are needed. Urgent cases are treated first, at no extra charge.
Is the parcel insured? What if it is lost or damaged?
Choose a bpost option with tracking and, for a precious device, parcel insurance. Every parcel is photographed on arrival, before opening: in case of transit damage, these photos serve as evidence for the claim. Keep your proof of postage.
I have a RAID or NAS — how do I ship it?
Do not ship the whole enclosure unless we ask for it. Remove the drives, number them by bay position (bay 1, bay 2…), pack them individually and never attempt a rebuild before shipping: it is the leading cause of permanent data loss.
How is my data returned to me?
On an external drive you provide or on a new one (optional), sent as a tracked, insured parcel — never on the failed drive. Free encryption on request, password sent separately. Before any payment, you verify the result: at the lab, by video call, or via the list of recovered files.
Can I ship from Luxembourg or France?
Yes, the process is identical; only the international shipping costs are yours. We return your data by tracked international mail.
Do you handle business shipments (NDA, confidentiality)?
Yes. We sign your NDA before opening the parcel — just e-mail it with your case number. Every case has a documented chain of custody and, on request, a deletion attestation for our working copy.